Scott Scheff

I am passionate about defining and delivering the next generation of innovative products and connected service experiences. With proficiency in strategy development, user experience, and program management, I help organizations implement human-centered design to drive change and measurable results.

Select Projects

Design Thinking – Center of Excellence

Embedded Strategy Program to Transform Culture at Scale

A global pharmaceutical company sought to infuse human-centered design and strategic practices into its’ IT organization to empower traditional thinkers with new approaches to drive innovation.

Key Activities

Simplot Foods – Customer Engagement Strategy

Digital Marketing and Sales Experiences Reimagined

Changing restaurant operator behaviors and distributor consolidation made it increasingly difficult for Simplot to establish product preference to drive sales. Simplot invited experts to rethink their customer engagement strategy and supporting technology stack.

Key Activities

My T-Mobile – Customer Portal Redesign

Mobile First, Customer Informed Account Management

T-Mobile’s customer portal, My T-Mobile, servicing 50 million customers and small business account holders evolved inelegantly over 10 years. A complete redesign would reduce calls to customer support and improve customer satisfaction.

Key Activities

Lumedic – Revenue Cycle Management Start-up

Product Marketing Strategy and Proof of Concept

A fintech start-up had a vision to leverage blockchain technology to optimize provider claims processing and streamline healthcare revenue management. With audience research and collaboration, blockchain benefits were reframed into a tighter product/market fit.

Key Activities

Simon Fraser University – Influencer Campaign

Promote a Sustaining Message of Innovation

Individual press releases ineffectively promoted the university’s innovation agenda. A centralized content hub could knit stories of student and faculty accomplishment and public-private partnership into a singular content experience.

Key Activities